Frequently Asked Questions

We offer our services within a 50 mile radius of Columbia, SC. This includes the following counties: Aiken, Lexington, Newberry, Orangeburg, Richland, Saluda and Sumter.

For your convenience, we offer **FREE MOBILE SERVICE** to the above listed areas.  We will come to your home, office or wherever your travels take you.

Yes. We offer a warranty on our products and craftsmanship that is good for as long as you own or lease your vehicle.

Absolute Glass Inc., began in Lexington, SC, in 2003.

Yes. Our technicians are NGA, IGA and AGRSS certified, meaning they have been thoroughly trained on the proper procedures for removing and installing auto glass.

Yes. We offer quality Motor Trend™ windshield wipers for an additional cost at the time of service. Installation is free at the time of auto glass service with the purchase of the wiper blades.

Please contact us at 803-951-7200 or email  us at info@absolutelglassinc.com.

We accept cash, checks and all major credit cards.

Your quote includes the cost of the glass and labor, local and state taxes, as well as any required moldings. The technician will notify you of any additional charges prior to completing the work.  You can request this quote on line under our Request a Quote page.

Yes, our site makes use of industry standard secure socket layer (SSL) technology to ensure your information remains private.

We will never sell your personal information. Any information we collect from you will be used in accordance with our privacy policy.

If your windshield damage is smaller than the size of a fifty cent coin, it may qualify for repair.

 OEM glass is from the dealership.  It is the original glass that came with your vehicle at time of purchase.  It would have the dealerships insignia on the glass.

We install OEM, or Aftermarket auto glass. This means that it is essentially the same piece of glass that is installed at the time your vehicle is made, with the only difference being the insignia on the glass.  All manufacturer's of OEM glass also sell to the aftermarket industry.

Our glass meets or exceeds all federal, industry and safety standards.

Our trained technicians will remove all affixed stickers and items from your windshield for easy application to the new piece of glass if requested and legal for customer.

In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will take one hour or less, however, we recommend that you do not drive the vehicle for at least one hour after windshield replacement is complete due to federal safety standards.

Our technicians use the best materials, DOW Automotive adhesives, with a one-hour drive-away time for windshield installations. The technician will advise you if any additional time is required. 

In the case of inclement weather the customer must provide a shelter that is adequate for the technician. difficult without cover.  Please advise technician of your facilities.

Yes, our technicians will remove your rear view mirror and attach it to your new windshield prior to completing your service.

A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. In most cases the repair will remove about 60-90% of the visibility of the crack.  In the state of SC, it is illegal to repair a windshield if the crack is in the direct line of the drivers vision.  If the crack is in the direct line of the drivers vision, all insurance companies in the state of S.C. would recommend the windshield to be replaced.

Our technicians will vacuum all the glass pieces possible that are found in your vehicle's doors as a result of glass breakage.

In many instances, we can get you scheduled for service to be completed the very next day.

It is not necessary to wait with your vehicle; however, please have your car keys available for the technician.

Yes, in most cases the technician will call prior to arriving to complete your service.

Performing a windshield repair is a highly technical process that involves cleaning and treating the damage with specially designed resins and tools. In many cases, the damage can be repaired by one of our trained technicians in less than 30 minutes.

No, your vehicle should not be damaged during the repair or replacement process. 

If you need to cancel or reschedule your appointment, please contact a representative at 803-951-7200.

Asking your insurance provider about your policy coverage and deductibles is generally not considered a claim. To be certain, please refer to your insurance policy.

In many cases, insurance companies will not count auto glass damage as a claim on your policy. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage.

Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy. Absolute Glass, Inc. offers multiple payment options including cash, checks, and all major credit cards.

Many insurance companies cover windshield repair at 100 percent coverage with no deductible. 

We're experts at verifying coverage, filing the claim and handling all the paperwork. Absolute Glass, Inc. administers auto glass programs for more than 100 insurance companies. In many cases, we have coverage information available online. If not, we'll contact your insurance company and submit the claim on your behalf.  Click on our Insurance Claim Form and you can give us the information we need to set up your insurance claim immediately.